Customer Question: “How do I set up your headset telephones?”

Just plug in our headset telephones and get talking!
Just plug in our headset telephones and get talking!

A recent Home Agent Headsets customer asked just how difficult it is to set up our headset telephone units. I assured them, it is as easy as can be.

All you need is an active POTS (plain old telephone line). We provide everything else you need to make and take telephone calls right away, with very little setup involved.

Simply plug the supplied 5-foot line cord into the phone outlet, plug the headset into the dial pad and you’re set to go. * If you have a longer cord and wish to use that, simply unplug the line cord that came with the unit and plug your cord into the same port.

You can check out the following videos for more information about setting up each of our telephone dial pads:



For that and many other answers to our FAQ’s please visit the helpful Product FAQ’s section of our website.

Shop for our home agent approved headset telephones here: Shop Now


Customer Question: “Can I buy just a headset to use with my home phone?”

The headset telephone units I sell are designed to work perfectly together and provide everything you need, right out of the box, to make and take calls. Like peanut butter and jelly, they are just better together!

We do sell headsets without the telephone dial pad units however, our headset telephone units are designed to work perfectly together and provide everything you need, right out of the box, to make and take calls. If you would like to order just a headset to work with your existing telephone, we cannot guarantee compatibility. Every telephone is just a little bit different and compatibility can be an issue. It gets pretty complicated trying to plug a headset into an existing home phone and there’s a good chance the headset won’t work optimally.

Also, working for companies like Arise, LiveOps, West at Home… you are required to have a corded, noise canceling headset & a corded telephone with the ability to mute calls. The telephones I sell meet those requirements so you are totally ready to get to work.

You can see all of our headset-only choices here: click here.

The Eco Series headset telephones that I sell are budget friendly, perfect for the typical home office that makes and takes a few calls a day.
The Pro Series, Air Series & Flex Series headset telephones that I sell are professional, call center grade made to be worn all day long.

Customer Question: “I need a USB headset for training. Do you sell USB headsets?”

Often time I’m asked about USB headsets. Many times companies require their agents to occasionally access training sessions via USB and are informed they will need a whole separate headset. I have an alternative that will allow you to buy just one headset and switch out the cord to work with both the telephone dial pad and a USB plug.

These work at home companies generally require a USB headset for training purposes:
Alpine Access
Arise Virtual Solutions
The Pro SeriesAir Series and Flex Series headset telephones that I sell come equipped with what’s call a Quick Disconnect feature allowing you to change out the bottom cord of the headset for the optional USB cord. You do not need a separate USB headset! Simply choose the option to add a USB cord to any of these units. * The Eco Series headset telephone units do NOT have the quick disconnect feature and cannot convert to a USB headset.