Customer Question: “How do I set up your headset telephones?”

Just plug in our headset telephones and get talking!
Just plug in our headset telephones and get talking!

A recent Home Agent Headsets customer asked just how difficult it is to set up our headset telephone units. I assured them, it is as easy as can be.

All you need is an active POTS (plain old telephone line). We provide everything else you need to make and take telephone calls right away, with very little setup involved.

Simply plug the supplied 5-foot line cord into the phone outlet, plug the headset into the dial pad and you’re set to go. * If you have a longer cord and wish to use that, simply unplug the line cord that came with the unit and plug your cord into the same port.

You can check out the following videos for more information about setting up each of our telephone dial pads:



For that and many other answers to our FAQ’s please visit the helpful Product FAQ’s section of our website.

Shop for our home agent approved headset telephones here: Shop Now


5 Tips for Introverted Customer Service Agents

It has struck many people who know me well as wholly ironic that my chosen profession is 100% focused on all things telephone related. You see, I am a full-fledged introvert with a lifelong, overwhelming fear of talking on the phone.

Big, bad, scary phone!

From the time I was a teen, I would freeze up, unable to utter something as simple as “I’d like a large pepperoni pizza for delivery, please,” as if the person on the other end of the line was going to declare my request absurd and deny me on the basis of being too rude or too something.  As much as I tried, all that would escape my lips was the teeniest squeak and I’d just give up and hand the phone off to one of my amazingly talented, telephone fluent friends.

So how do I do it now? How does an introvert like me handle talking on the telephone for a living? Here are some things that have helped me if not conquer, at least face my fear:

  1. Practice Makes Perfect: as the saying goes, the more you practice something, the better at it you get. As time has gone by, I’ve definitely become more comfortable talking to people on the phone. At first I stumbled on my words, didn’t speak loud enough and scrambled for the right answers to callers’ questions. I’m sure, at first, I was not as clear or articulate as I could have been. It’s impossible to know because I was so flustered for the first couple of months working as a customer service agent I blocked it all out. But sure enough, practicing has made perfect. Okay, not perfect, but perfectly okay.
  2. Perfectly Okay is Perfect Enough: Realizing I’m not expected to be perfect has helped immeasurably. Quite possibly the best advice I picked up along the way in my professional life, maybe in all areas of my life, has been that it’s okay to say: “I’m not sure, let me look into that for you.”  Seriously, nobody knows everything and it’s perfectly okay to let somebody know that you don’t have the answer.
  3. Speak Up, Slow Down: Being nervous does all kinds of things to the way you present yourself versus the way you perceive yourself. It’s especially bad on the telephone when you are trying to help somebody and they ask you to repeat what you just mustered all of your courage to say because they couldn’t hear you or you hurried to spit out the words so fast it came out like a lightening fast whisper. In my mind, I am a naturally loud and articulate speaker, but the reality of it is that I’m not nearly as naturally loud or articulate as I think I am. To combat the need to repeat myself, I try to speak louder and slower than I think is necessary; I strive for conscious projection and enunciation.
  4. People are People: Realize that the person on the other end of the telephone line is just a person, too. As soon as I stop and think about the person I’m talking to as just another flawed human being, they become a lot less scary. They may even be as nervous to have this conversation as I am!
  5. Smile: As in most unpleasant or scary situations in my life, I’ve found that putting a smile on my face instantly makes everything a whole lot more enjoyable. Whenever I’m feeling scared or upset, I purposefully smile and my brain responds. The old adage “mind over matter” really rings true for me when it comes to working on the telephone.

So there you have it, my keys to facing a life on the telephone as an introvert. Hopefully keeping these tips in mind will help you tackle your fear of working on the phone. Perhaps you’ll even grow to enjoy it like I have.

Now if I could just figure out how to overcome my fear of public speaking!


You can work at home for these companies and more:

work at home
You can Work from Home!

When you call a company for help booking a hotel room, ordering flowers or inquiring about cell phone service, you might just be talking to a home based customer service agent. These days, many companies are figuring out that hiring professional help desk agents to work remotely from home just makes good business sense – they save money on overhead costs and, at the same time employ a happy, productive workforce.

Working from home is ideal for many, especially those that want to set their own hours and would like to skip the costs associated with a “traditional” office job. Home agents save money on office attire as well as commuting expenses. Most companies that employ home workers allow flexible schedules, full or part time, night or day. More and more professional telephone representatives are finding that working from home is the perfect job for them.

What does it take to get hired as a home agent? Usually, all that is needed is a quiet environment, a corded headset telephone and the willingness to provide exemplary customer service.

Locating legitimate companies that hire home agents is easier than you think. Here are a few we recommend:

Work for Arise
Work for Alpine Access/Sykes
 Work for BloomsToday Work for Convergys 
 Work for LanguageLine Solutions Work for LiveOps 
 Work for HSN Work for NexRep 
 Work for Teleperformance  Work for TeleTech
Working Solutions Headsets
 Work for West at Home  Work for Working Solutions

Once you land your dream WAH job, visit us to find exactly the right headset telephone equipment you need at




Exciting News!

The Home Agent Headsets affiliate program is set up and ready to go. Start selling our home agent approved headset telephones and make money!

The Home Agent Headsets affiliate program allows you to generate extra income with little work by you. Earn 10% of sales you send our way. It’s free and easy to sign up.

Do you know other work at home agents that need the right headset telephone for their job? Maybe you are an Arise IBO and want to make sure your CSP’s have the equipment they need. Maybe you’ve tried our products and love them so much you just have to share that love with your coworkers, friends, family…

You’ll receive your own unique URL which will automatically track all sales you generate. We even provide you with banner ads and text links that you can just choose, copy & paste!

It’s easy to get started:   Click Here to Learn More 

Compare our Home Agent Headsets

Today I finished a project I’ve been putting together for some time. Phew, that feels good!

Headset Comparison Chart
Compare our Home Agent Headsets


I’m often asked what the difference is between the headsets I offer. They may all look similar, but they each have their own unique “something” that sets them apart.

Today I put the finishing touches on a pretty comprehensive headset comparison chart that breaks down the similarities and differences of each headset series.

If you are wondering what makes the Eco unique, or the Pro, Air or Flex the right choice for you, check out my new, handy-dandy headset comparison chart here: Headset Comparison Chart


Up Next: I’ll break down the difference between our two telephone dial pads. Stay tuned….

Business, Casual or PJ Professional?

One of the perks of working from home is that you don’t have to get dressed up. In fact, you don’t even have to get dressed. You can just work away in your pajamas all day long if you want to. But do you want to?

workathomeI don’t know about you but I find that the days I work in my pajamas are some of the least productive days for me. Somehow, even though nobody can see me, I can see me and I just don’t feel very professional or motivated.

Now don’t get me wrong, you will never find me wearing full business attire, button down blouse, pantyhose and heels. NO WAY, NO HOW! I definitely value working in comfort.

For me, taking that extra bit of time in the morning to fix my hair, put on my face, and ditch the pj’s makes me feel good about myself and I feel like it affects the image I’m putting forth to others, even if they can’t see me.

Not only that, but the act of getting ready for work, no matter how casual, somehow helps with the isolation I occasionally feel working at home alone rather than being a part of a physical workplace. My getting ready for work routine feels like a tangible act that takes me into the real world.

Perhaps most importantly, dressing for work is one of the tricks I use to draw a line between my home life and my work life, something that can be hard to do.

Of course, comfy slippers are always welcome.


How about you? Do you find yourself getting dressed for work? Or are you comfortable to be a pajama wearing professional? There’s no judgement here! Just curiosity…



Product Spotlight: Pro Series Headset Telephones

Pro Single Ear with DA207(3004) Telephone Keypad

Meet the Pro Series Headset Telephone, our most popular system. And for good reason.


Our Pro Series headsets are used in call centers around the globe. Praised for their long lasting durability, comfortable design and clear sound, all at an affordable price, you can see why the Pro Series is such a popular choice.
Available in single ear or dual ear styles.


Featuring a 20° rotating ratchet metal flex microphone boom for optimal voice output, the noise-cancelling microphone enhances speech accuracy while eliminating almost all background noise. The adjustable headband is ultra-comfortable because of it’s “Sure-fit” design.


These telephones feature either our 3003(DA-202) keypad dialer or our 3004 (DA207) computer style keypad dialer. With all of the features required for work at home agents including mute and volume control, the Pro Series Headset Telephone may be just the workhorse for you as a professional work at home agent.
Add a USB cord to plug the Pro into your computer.

Pro Headset USB


Add the dial pad of your choice: Both the DA202(3003) and the DA207(3004) Telephone Keypads are compatible.


DA202 Dial Pad Features:

  • Receiving volume control
  • Transmission volume control
  • Tone controller to adjust low and high sound
  • Mute switch for temporary call suspension
  • Last number redial
  • Flash
  • Repeat dial
  • Simultaneous call selection
  • Extension jack to the other desk phone and modem
  • Recording jack for external recorder
  • LED light in use
  • Mute switch (w/LED light)
DA207 Dial Pad Features:

  • Receiving volume control
  • Transmission volume control
  • Tone controller to adjust low and high sound
  • Mute switch for temporary call suspension
  • Last number redial
  • Flash
  • Repeat dial
  • Simultaneous call selection
  • Extension jack to the other phone and modem
  • Recording jack for external recorder
  • LED light in use
  • Mute switch (LED light) for agent or supervisor
  • Two headset jacks for agent and supervisor
  • Computer keyboard style buttons